Refund and Returns Policy

Refund and Returns Policy

Last updated: [27 september 2026]

Hourtale sells digital “Coins” — a virtual currency used only to unlock chapters of our original graphic novels on hourtale.com. Because Coins are digital goods that are delivered instantly and can be used immediately, please read this policy carefully before purchasing.

1. Nature of Coins
   Coins are a virtual, non-physical product. They have no cash value outside Hourtale and cannot be exchanged, transferred, gifted, or redeemed for money at any time, by any user, for any reason.
2. General No-Refund Policy
   Because Coins are delivered to your account instantly upon successful payment, all Coin purchases are final and non-refundable once the transaction is completed successfully. This includes cases where:

• You accidentally purchased more Coins than needed
• You changed your mind after purchase
• You no longer wish to continue reading

3. When a Refund Will Be Issued
   We will issue a refund (to your original payment method, via Razorpay) in the following situations only:

• You were charged but did not receive the Coins in your account within 24 hours, and our team could not resolve this by crediting the missing Coins
• A duplicate/double charge occurred for the same purchase due to a technical error
• A chapter you unlocked with Coins was unreadable/inaccessible due to a fault on our end, and we were unable to fix access within a reasonable time

4. What We Will Do Instead of a Refund
   For most access issues (for example, a chapter briefly not loading, or Coins not reflecting immediately after payment), our first step is to fix the issue and credit any missing Coins or unlock the affected chapter directly — rather than reverse the payment. This keeps your reading progress intact.
5. How to Request Support
   If you believe you were charged incorrectly or did not receive what you paid for, contact us within 7 days of the transaction at [hahirorginals@gmail.com], including:

• The email/username on your Hourtale account
• The approximate date and time of the transaction
• A screenshot of the payment confirmation or Razorpay receipt, if available

We will review and respond within [3] business days.

6. Account Termination
   If your account is suspended or terminated due to a violation of our Terms & Conditions, any unused Coins are forfeited and are not refundable.
7. Changes to This Policy
   We may update this policy from time to time. Changes will be posted on this page with a new “Last updated” date.